Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We ask that you contact us within 30 days of receiving your item.

Returns/Exchanges
Items that are not personal-use cosmetic or beauty products can be returned within 30 days for a full refund or exchange, with proof of purchase.

Due to the nature of personal-care products, we do not offer returns or exchanges on beauty products: soap, lotion, sugar scrub, bath bombs, hair care, lip care, or any other product considered a handmade cosmetic. We cannot reasonably ensure that the product hasn't been tampered with, or exposed to something outside of our control, and are unable to resell the product when returned.

If you are unsatisfied with your purchase, please contact us. We care about your experience using our product and we want all our customers to enjoy a pleasant experience. Sometimes things happen, and we would love the opportunity to make it right.

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items, gift cards, personalized or customized orders, or gift-wrapping.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received the return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at thebluepelicansaintjohn@gmail.com.

We do not issue refunds due to late shipments outside of our control (eg. shipping/import delays). We also do not issue refunds for thefts after delivery. Please ensure that your delivery location is secure. We only ship using tracking to ensure proof of delivery from our carriers. Regarding tariffs and import charges - we do not issue refunds for tariffs, taxes and import charges applied to the products in transit. These charges are the responsibility of the buyer and are not eligible for refunds.